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Terms & Conditions

Emergencies – In the event of an emergency, I authorise this establishment to immediately seek professional veterinary attention for my pet(at my expense). I understand that all attempts will be made to contact me in the event of an emergency.
Coat Condition – I understand that this establishment puts my pet’s comfort above all else. In the event that my pet’s coat is matted. I understand that the groomer may have to shave the matts out rather than perform a painful dematting procedure. I also understand that if my pet is severely matted, that there is an increased risk of clipper burn or cuts to occur. I understand that all attempts will be made to prevent this, however in many extreme matt conditions this is unavoidable. I also understand that matted pets take additional time to groom so there will be an additional fee added onto the regular grooming price if my pet’s coat is matted.

Health - I understand that grooming can be stressful to some pets and I will inform the groomer if my pet has any heart conditions or any stress related issues prior to grooming. I also understand that it is necessary to have my pet up to date with vaccinations prior to every groom. If your dog has fleas please do not bring to the salon, a £25.00 charge will be added to the groom cost for defleaing the salon and time to do so.

Cancellation Policy – I understand that if I need to change my appointment time or cancel, I must give at least 48 hours notice. No shows will be charged for the full appointment cost.

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